Fiber Broadband Labels
Everything you need to know about NextLight internet — on one label.
Why does internet need a broadband label?
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FAQs
You can find the full broadband labels for NextLight internet services linked below.
*Do we need labels for ALL services here?
Our typical download and upload speeds are based on internal tests and reflect the wired speeds that our network typically delivers to your home. The speeds indicated on our labels reflect the wired speeds achieved in our testing using a standard protocol and our latest GFiber-owned equipment, but are not guaranteed. Actual speed is impacted by many different factors and could be lower. Speeds are often measured in megabits (Mb) or megabits per second (Mbps). One gigabit is 1,000 Mbps, two gigabits is 2,000 mbps, etc. A higher number should mean that you can transfer more information every second.
Latency (also called ping) is the reaction time of your connection — how quickly your device gets a response after you’ve sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms).Our broadband labels reflect multi-server latency, which is the average median latency to multiple off-network connections (i.e. Ookla, an industry-recognized third party providing analysis on internet performance). Multi-server latency is a better representation of a customer's experience as their connection pulls media and other information from a variety of locations around the internet.
- The speed of your internet plan
- Higher speeds mean you can transfer more information every second
- The type of equipment you’re connecting on — like your router, laptop, cell phone, etc.
- How old your equipment is and its distance from the router
- Wired vs. wireless connection
- For faster speeds, hard wiring to your router will give you the best results
- Walls and solid objects that may block signal
- The number of devices connected at once
- Interference from other devices (e.g. microwaves, cordless phones, baby monitors)