{"id":230,"date":"2026-01-21T22:35:14","date_gmt":"2026-01-22T04:35:14","guid":{"rendered":"https:\/\/dev.mynextlight.com\/support-resource\/canceling-service\/"},"modified":"2026-03-02T12:02:00","modified_gmt":"2026-03-02T18:02:00","slug":"canceling-service","status":"publish","type":"support_resource","link":"https:\/\/mynextlight.com\/es\/support-resource\/canceling-service\/","title":{"rendered":"Cancelaci\u00f3n del servicio"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"230\" class=\"elementor elementor-230\" data-elementor-post-type=\"support_resource\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a71fce7 e-flex e-con-boxed e-con e-parent\" data-id=\"a71fce7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3aa4947 elementor-widget elementor-widget-text-editor\" data-id=\"3aa4947\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Nos da mucha pena que te vayas.<\/h3><h5>La mayor\u00eda de las personas que cancelan su servicio con NextLight se mudan, \u00a1y esperamos que regresen alg\u00fan d\u00eda! Si cancela porque no est\u00e1 satisfecho, denos la oportunidad de solucionarlo retirando o devolviendo el ONT.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a78e3b3 elementor-widget elementor-widget-text-editor\" data-id=\"a78e3b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Devoluci\u00f3n de su ONT (terminal de red \u00f3ptica)<\/h3><h5>Para evitar cargos adicionales, debe devolver el ONT (terminal de red \u00f3ptica) negro que se le proporcion\u00f3 durante la instalaci\u00f3n.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8420f32 e-con-full e-flex e-con e-child\" data-id=\"8420f32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0c1d54 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"d0c1d54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont.png\" class=\"attachment-full size-full wp-image-2306\" alt=\"NextLight 1101 ONT self install guide showing a fiber internet terminal with active LEDs, Ethernet, fiber, and power connections.\" srcset=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont.png 2560w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont-300x300.png 300w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont-1024x1024.png 1024w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont-150x150.png 150w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont-768x768.png 768w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont-1536x1536.png 1536w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-1101-ont-2048x2048.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Terminal de Internet de fibra \u00f3ptica NextLight 1101 ONT con LED de alimentaci\u00f3n, banda ancha, servicio y Ethernet encendidos, lo que indica que las conexiones de fibra \u00f3ptica, Ethernet y alimentaci\u00f3n est\u00e1n activas.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4916c1 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"a4916c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont.png\" class=\"attachment-full size-full wp-image-2307\" alt=\"NextLight Longmont fiber ONT modem illustration with RJ45 Ethernet and green status lights.\" srcset=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont.png 2560w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont-300x300.png 300w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont-1024x1024.png 1024w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont-150x150.png 150w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont-768x768.png 768w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont-1536x1536.png 1536w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-801-803-ont-2048x2048.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">M\u00f3dem ONT de fibra NextLight con cables de alimentaci\u00f3n y Ethernet RJ45 conectados, que muestra los LED verdes de alimentaci\u00f3n, banda ancha, servicio y Ethernet.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217aff2 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"217aff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight.png\" class=\"attachment-full size-full wp-image-2311\" alt=\"NextLight Longmont fiber internet ONT wall-mounted modem with status LEDs and minimalist white design.\" srcset=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight.png 2560w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight-300x300.png 300w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight-1024x1024.png 1024w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight-150x150.png 150w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight-768x768.png 768w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight-1536x1536.png 1536w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/716-ont-nextlight-2048x2048.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">M\u00f3dem ONT de fibra NextLight Longmont para montaje en pared con cara minimalista blanca, panel de estado gris y LED verdes que indican la alimentaci\u00f3n y la conexi\u00f3n.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c9e9cd elementor-widget elementor-widget-text-editor\" data-id=\"9c9e9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><em>Si tienes el servicio telef\u00f3nico Digital Voice, devuelve tambi\u00e9n la fuente de alimentaci\u00f3n de respaldo de bater\u00eda. Si tienes NextLight WiFi, devuelve tambi\u00e9n el equipo del enrutador WiFi, incluidas las unidades de malla (si corresponde).<\/em><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed1719 elementor-widget elementor-widget-text-editor\" data-id=\"5ed1719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>C\u00f3mo retirar su equipo de forma segura<\/h3><h5>Art\u00edculos que debe dejar: Deje la placa de pared blanca y el cable de fibra amarillo y verde en su residencia.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6939c6f e-con-full e-flex e-con e-child\" data-id=\"6939c6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e423f1f elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"e423f1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"910\" src=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/02\/sc-apc-singlemode-fiber-patch-cord-yellow.webp\" class=\"attachment-full size-full wp-image-1337\" alt=\"Coiled yellow single-mode fiber optic patch cable with green SC\/APC connectors on white background.\" srcset=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/02\/sc-apc-singlemode-fiber-patch-cord-yellow.webp 1024w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/02\/sc-apc-singlemode-fiber-patch-cord-yellow-300x267.webp 300w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/02\/sc-apc-singlemode-fiber-patch-cord-yellow-768x683.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Cable de conexi\u00f3n de fibra \u00f3ptica monomodo amarillo en espiral con conectores SC\/APC verdes, ambos extremos alineados a la derecha.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3880aa elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"f3880aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate.png\" class=\"attachment-full size-full wp-image-2312\" alt=\"NextLight fiber internet wall plate with green SC connector and yellow patch cable.\" srcset=\"https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate.png 2560w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate-300x300.png 300w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate-1024x1024.png 1024w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate-150x150.png 150w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate-768x768.png 768w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate-1536x1536.png 1536w, https:\/\/mynextlight.com\/wp-content\/uploads\/2026\/01\/nextlight-fiber-wall-plate-2048x2048.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Placa de pared de fibra \u00f3ptica NextLight con conector SC verde y cable de conexi\u00f3n amarillo, de la marca Longmonts Fiber Internet.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c6573a elementor-widget elementor-widget-text-editor\" data-id=\"8c6573a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><h5>Localice el cable: Busque el cable de fibra \u00f3ptica amarillo y verde conectado a su ONT.<\/h5><\/li><li><h5>Desenchufe de forma segura: apriete los lados del enchufe y tire de \u00e9l. No tire del cable para desenchufar la placa de pared del ONT, ya que esto podr\u00eda da\u00f1ar el equipo. Es posible que note una ligera resistencia al retirar el enchufe del ONT.<\/h5><\/li><li><h5>Asegure el cable: deje el otro extremo enchufado en la placa de pared y envu\u00e9lvalo con cuidado alrededor de la placa.<\/h5><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78f8632 elementor-widget elementor-widget-text-editor\" data-id=\"78f8632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Evite las comisiones por devoluci\u00f3n<\/h3><h5>A los clientes residenciales que no devuelvan su ONT se les cobrar\u00e1 normalmente entre $110 y $300, dependiendo de la unidad. Se aplicar\u00e1n cargos adicionales por bater\u00edas de respaldo, cables u otros equipos auxiliares.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-664d203 elementor-widget elementor-widget-text-editor\" data-id=\"664d203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>\u00bfTienes problemas para retirar o devolver el equipo? Estamos aqu\u00ed para ayudarte.<\/h2><h5>Ll\u00e1menos y le ayudaremos a tramitar la cancelaci\u00f3n de su servicio o le asistiremos con cualquier dificultad que tenga para retirar o devolver el ONT.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a8a0c9 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4a8a0c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:3037744494\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"lni lni-telephone-wave\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Llame al: (303) 774-4494<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"featured_media":975,"template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"resource_category":[16],"class_list":["post-230","support_resource","type-support_resource","status-publish","has-post-thumbnail","hentry","resource_category-forms-resources"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Canceling NextLight Service | Return Equipment Guide<\/title>\n<meta name=\"description\" content=\"Moving or need to cancel your service? Learn how to disconnect, return your ONT and equipment, and avoid fees. We hope to see you again soon.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mynextlight.com\/es\/support-resource\/canceling-service\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canceling NextLight Service | Equipment Return Guide\" \/>\n<meta property=\"og:description\" content=\"Need to cancel? 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