{"id":1317,"date":"2026-02-12T17:08:51","date_gmt":"2026-02-12T23:08:51","guid":{"rendered":"https:\/\/dev.mynextlight.com\/?post_type=support_resource&p=1317"},"modified":"2026-02-27T08:42:59","modified_gmt":"2026-02-27T14:42:59","slug":"customer-owned-router-support-policy","status":"publish","type":"support_resource","link":"https:\/\/mynextlight.com\/es\/support-resource\/customer-owned-router-support-policy\/","title":{"rendered":"Pol\u00edtica de soporte t\u00e9cnico para enrutadores propiedad del cliente"},"content":{"rendered":"

En NextLight, queremos ofrecerte la flexibilidad de utilizar el equipo de red que mejor se adapte a tu hogar. Nuestra Pol\u00edtica de traiga su propio enrutador pdf est\u00e1 dise\u00f1ada para ayudar a nuestros clientes expertos en tecnolog\u00eda a comprender c\u00f3mo damos soporte a hardware de terceros. Esta gu\u00eda explica que, aunque puedes utilizar tu propio dispositivo, nuestro soporte t\u00e9cnico se centra en garantizar que tu servicio de fibra \u00f3ptica est\u00e9 activo y que tu enrutador reciba una direcci\u00f3n IP v\u00e1lida. Hemos proporcionado esta pol\u00edtica para establecer expectativas claras y para informar a aquellos que prefieren una experiencia \u201csin complicaciones\u201d que nuestro servicio gestionado Whole Home WiFi est\u00e1 siempre disponible como alternativa con soporte t\u00e9cnico completo.<\/p>","protected":false},"featured_media":1547,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"resource_category":[11],"class_list":["post-1317","support_resource","type-support_resource","status-publish","has-post-thumbnail","hentry","resource_category-wifi-equipment"],"yoast_head":"\nCustomer Owned Router Support Policy | NextLight Longmont, CO<\/title>\n<meta name=\"description\" content=\"Our customer-owned router support policy explains what we support, what we don't, and when our managed whole-home WiFi might be a better fit.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mynextlight.com\/es\/support-resource\/customer-owned-router-support-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Owned Router Policy | NextLight\" \/>\n<meta property=\"og:description\" content=\"Using your own router? 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