{"id":256,"date":"2026-01-21T23:02:10","date_gmt":"2026-01-22T05:02:10","guid":{"rendered":"https:\/\/dev.mynextlight.com\/?page_id=256"},"modified":"2026-02-26T17:21:32","modified_gmt":"2026-02-26T23:21:32","slug":"account-billing","status":"publish","type":"page","link":"https:\/\/mynextlight.com\/es\/support\/account-billing\/","title":{"rendered":"Cuenta y facturaci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"256\" class=\"elementor elementor-256\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cb4344d e-con-full nl-hero e-flex e-con e-parent\" data-id=\"1cb4344d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-52881cae e-flex e-con-boxed e-con e-child\" data-id=\"52881cae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-337031f4 elementor-widget elementor-widget-text-editor\" data-id=\"337031f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Support Hub: Account &#038; Billing<\/h1><h4>Manage your account, payments, and billing information.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f017534 elementor-widget elementor-widget-astra_child_support_hub_search\" data-id=\"f017534\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"astra_child_support_hub_search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"nl-support-hub-search-widget\" data-widget-id=\"f017534\" data-min-chars=\"2\" data-max-results=\"10\">\n\t\t\t<div class=\"nl-support-hub-search-input-wrapper\">\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\t   class=\"nl-support-hub-search-input-field\" \n\t\t\t\t\t   placeholder=\"Search all support resources...\"\n\t\t\t\t\t   autocomplete=\"off\"\n\t\t\t\t\t   data-widget-id=\"f017534\">\n\t\t\t\t<i class=\"lni lni-search-2 nl-search-icon\"><\/i>\n\t\t\t\t<div class=\"nl-search-loading\" style=\"display: none;\">\n\t\t\t\t\t<i class=\"lni lni-spinner-arrow\"><\/i>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"nl-support-hub-search-results\" data-widget-id=\"f017534\" style=\"display: none;\"><\/div>\n\t\t<\/div>\n\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t(function($) {\n\t\t\tvar widgetId = \"f017534\";\n\t\t\tvar $widget = $(\".nl-support-hub-search-widget[data-widget-id=\\\"\" + widgetId + \"\\\"]\");\n\t\t\t\n\t\t\t\/\/ Only initialize if widget exists on page\n\t\t\tif ($widget.length === 0) {\n\t\t\t\treturn;\n\t\t\t}\n\t\t\t\n\t\t\tvar $searchInput = $widget.find(\".nl-support-hub-search-input-field\");\n\t\t\tvar $resultsContainer = $widget.find(\".nl-support-hub-search-results\");\n\t\t\tvar $loading = $widget.find(\".nl-search-loading\");\n\t\t\tvar searchTimeout;\n\t\t\tvar minChars = 2;\n\t\t\tvar maxResults = 10;\n\t\t\tvar isSearching = false;\n\n\t\t\t\/\/ Search functionality\n\t\t\t$searchInput.on(\"input\", function() {\n\t\t\t\tvar searchTerm = $(this).val().trim();\n\t\t\t\t\n\t\t\t\tclearTimeout(searchTimeout);\n\t\t\t\t\n\t\t\t\t\/\/ Hide results if search is too short\n\t\t\t\tif (searchTerm.length < minChars) {\n\t\t\t\t\t$resultsContainer.hide().empty();\n\t\t\t\t\t$loading.hide();\n\t\t\t\t\treturn;\n\t\t\t\t}\n\t\t\t\t\n\t\t\t\t\/\/ Show loading indicator\n\t\t\t\t$loading.show();\n\t\t\t\t$resultsContainer.hide();\n\t\t\t\t\n\t\t\t\t\/\/ Debounce search\n\t\t\t\tsearchTimeout = setTimeout(function() {\n\t\t\t\t\tperformSearch(widgetId, searchTerm, maxResults);\n\t\t\t\t}, 300);\n\t\t\t});\n\n\t\t\t\/\/ Hide results when clicking outside\n\t\t\t$(document).on(\"click\", function(e) {\n\t\t\t\tif (!$widget.is(e.target) && $widget.has(e.target).length === 0) {\n\t\t\t\t\t$resultsContainer.hide();\n\t\t\t\t}\n\t\t\t});\n\n\t\t\t\/\/ Keep results visible when clicking inside\n\t\t\t$widget.on(\"click\", function(e) {\n\t\t\t\te.stopPropagation();\n\t\t\t});\n\n\t\t\t\/\/ Handle keyboard navigation\n\t\t\t$searchInput.on(\"keydown\", function(e) {\n\t\t\t\tvar $visibleResults = $resultsContainer.find(\".nl-search-result-item:visible\");\n\t\t\t\t\n\t\t\t\tif (e.key === \"ArrowDown\") {\n\t\t\t\t\te.preventDefault();\n\t\t\t\t\tvar $first = $visibleResults.first();\n\t\t\t\t\tif ($first.length) {\n\t\t\t\t\t\t$first.focus();\n\t\t\t\t\t}\n\t\t\t\t} else if (e.key === \"Escape\") {\n\t\t\t\t\t$resultsContainer.hide();\n\t\t\t\t\t$searchInput.blur();\n\t\t\t\t}\n\t\t\t});\n\n\t\t\t\/\/ Keyboard navigation in results\n\t\t\t$resultsContainer.on(\"keydown\", \".nl-search-result-item\", function(e) {\n\t\t\t\tvar $items = $resultsContainer.find(\".nl-search-result-item:visible\");\n\t\t\t\tvar currentIndex = $items.index(this);\n\t\t\t\t\n\t\t\t\tif (e.key === \"ArrowDown\") {\n\t\t\t\t\te.preventDefault();\n\t\t\t\t\tvar nextIndex = (currentIndex + 1) % $items.length;\n\t\t\t\t\t$items.eq(nextIndex).focus();\n\t\t\t\t} else if (e.key === \"ArrowUp\") {\n\t\t\t\t\te.preventDefault();\n\t\t\t\t\tvar prevIndex = currentIndex > 0 ? currentIndex - 1 : $items.length - 1;\n\t\t\t\t\t$items.eq(prevIndex).focus();\n\t\t\t\t} else if (e.key === \"Enter\") {\n\t\t\t\t\te.preventDefault();\n\t\t\t\t\t$(this).click();\n\t\t\t\t}\n\t\t\t});\n\n\t\t\tfunction performSearch(widgetId, searchTerm, maxResults) {\n\t\t\t\tif (isSearching) {\n\t\t\t\t\treturn;\n\t\t\t\t}\n\t\t\t\t\n\t\t\t\tisSearching = true;\n\t\t\t\t\n\t\t\t\t$.ajax({\n\t\t\t\t\turl: \"https:\/\/mynextlight.com\/wp-admin\/admin-ajax.php\",\n\t\t\t\t\ttype: \"POST\",\n\t\t\t\t\tdata: {\n\t\t\t\t\t\taction: \"search_support_resources\",\n\t\t\t\t\t\tnonce: \"26fc6d04e1\",\n\t\t\t\t\t\tsearch: searchTerm,\n\t\t\t\t\t\ttype: \"\",\n\t\t\t\t\t\tcategory: \"\",\n\t\t\t\t\t\tcategories: [],\n\t\t\t\t\t\tfeatured_only: 0,\n\t\t\t\t\t\twidget_id: widgetId,\n\t\t\t\t\t\tmax_results: maxResults\n\t\t\t\t\t},\n\t\t\t\t\tsuccess: function(response) {\n\t\t\t\t\t\tisSearching = false;\n\t\t\t\t\t\t$loading.hide();\n\t\t\t\t\t\t\n\t\t\t\t\t\tif (response.success && response.data && response.data.length > 0) {\n\t\t\t\t\t\t\trenderResults(response.data.slice(0, maxResults), widgetId);\n\t\t\t\t\t\t\t$resultsContainer.show();\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\trenderNoResults(widgetId);\n\t\t\t\t\t\t\t$resultsContainer.show();\n\t\t\t\t\t\t}\n\t\t\t\t\t},\n\t\t\t\t\terror: function() {\n\t\t\t\t\t\tisSearching = false;\n\t\t\t\t\t\t$loading.hide();\n\t\t\t\t\t\trenderNoResults(widgetId);\n\t\t\t\t\t\t$resultsContainer.show();\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t}\n\n\t\t\tfunction renderResults(results, widgetId) {\n\t\t\t\tvar $container = $(\".nl-support-hub-search-results[data-widget-id=\\\"\" + widgetId + \"\\\"]\");\n\t\t\t\tvar html = \"\";\n\t\t\t\t\n\t\t\t\tresults.forEach(function(result) {\n\t\t\t\t\tvar typeBadge = result.type_name ? '<span class=\"nl-search-result-type\">' + escapeHtml(result.type_name) + '<\/span>' : '';\n\t\t\t\t\tvar description = result.description ? '<p class=\"nl-search-result-description\">' + escapeHtml(result.description.substring(0, 100)) + (result.description.length > 100 ? '...' : '') + '<\/p>' : '';\n\t\t\t\t\tvar categories = result.categories && result.categories.length > 0 ? '<span class=\"nl-search-result-categories\">' + escapeHtml(result.categories.join(', ')) + '<\/span>' : '';\n\t\t\t\t\t\n\t\t\t\t\thtml += '<a href=\"' + escapeHtml(result.link) + '\" class=\"nl-search-result-item\" tabindex=\"0\"' + \n\t\t\t\t\t\t\t(result.type === 'link' ? ' target=\"_blank\" rel=\"noopener noreferrer\"' : '') + '>' +\n\t\t\t\t\t\t\t'<div class=\"nl-search-result-content\">' +\n\t\t\t\t\t\t\t'<h4 class=\"nl-search-result-title\">' + escapeHtml(result.title) + '<\/h4>' +\n\t\t\t\t\t\t\tdescription +\n\t\t\t\t\t\t\t'<div class=\"nl-search-result-meta\">' +\n\t\t\t\t\t\t\ttypeBadge +\n\t\t\t\t\t\t\tcategories +\n\t\t\t\t\t\t\t'<\/div>' +\n\t\t\t\t\t\t\t'<\/div>' +\n\t\t\t\t\t\t\t'<\/a>';\n\t\t\t\t});\n\t\t\t\t\n\t\t\t\t$container.html(html);\n\t\t\t}\n\n\t\t\tfunction renderNoResults(widgetId) {\n\t\t\t\tvar $container = $(\".nl-support-hub-search-results[data-widget-id=\\\"\" + widgetId + \"\\\"]\");\n\t\t\t\t$container.html('<div class=\"nl-search-no-results\">No results found.<\/div>');\n\t\t\t}\n\n\t\t\tfunction escapeHtml(text) {\n\t\t\t\tvar map = {\n\t\t\t\t\t'&': '&amp;',\n\t\t\t\t\t'<': '&lt;',\n\t\t\t\t\t'>': '&gt;',\n\t\t\t\t\t'\"': '&quot;',\n\t\t\t\t\t\"'\": '&#039;'\n\t\t\t\t};\n\t\t\t\treturn text ? text.replace(\/[&<>\"']\/g, function(m) { return map[m]; }) : '';\n\t\t\t}\n\t\t})(jQuery);\n\t\t<\/script>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9585502 e-flex e-con-boxed e-con e-parent\" data-id=\"9585502\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f05af5 elementor-widget elementor-widget-heading\" data-id=\"7f05af5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billing <em class=\"em-accent-right\">FAQs<\/em><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7f64a7 elementor-widget elementor-widget-n-accordion\" data-id=\"b7f64a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1920\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1920\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How to Understand Prorated Billing <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1920\" class=\"elementor-element elementor-element-35fca62 e-con-full e-flex e-con e-child\" data-id=\"35fca62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42e1217 elementor-widget elementor-widget-text-editor\" data-id=\"42e1217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-47bd3c69-1fb4-418a-87ad-0fbf6964f9b3\">Prorated billing means you only pay for the portion of service you use during a billing cycle.<\/div><ul><li><strong>Example:<\/strong> Suppose your service starts on <strong>August 3<\/strong>, but your regular billing cycle runs from the <strong>6th of one month to the 5th of the next<\/strong>. Your first bill would include:<\/li><li>A <strong>prorated charge<\/strong> for August 3\u20135<\/li><li>A <strong>full monthly charge<\/strong> for August 6\u2013September 5<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-e8df2f3f-c5d0-4cff-a10e-a5e01e6e6850\">This ensures you only pay for the days of service you actually use.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1921\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1921\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How do I pay my bill? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1921\" class=\"elementor-element elementor-element-831aa10 e-con-full e-flex e-con e-child\" data-id=\"831aa10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fb7865 elementor-widget elementor-widget-text-editor\" data-id=\"0fb7865\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-eedcd188-59dd-45f2-909c-b28fc407b732\">You can pay your NextLight bill in several ways:<\/div><ul><li><strong>Online via Customer Portal:<\/strong> Log in at <strong><a class=\"ql-link\" href=\"https:\/\/mynextlight.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">mynextlight.com<\/a><\/strong> to view and pay your bill.<\/li><li><strong>Automatic Payments (ACH):<\/strong> Set up recurring payments from your bank account for convenience through the portal.<\/li><li><strong>Credit or Debit Card:<\/strong> Pay online with your credit or debit card.\u00a0<\/li><li><strong>Automated Phone Payment (24\/7):<\/strong> Call <strong>303-774-4494ext. 3<\/strong> anytime to use our automated system.<\/li><li><strong>By Phone with Customer Service:<\/strong> During business hours, call <strong>303-774-4494<\/strong> to speak with a representative.<\/li><li><strong>In-Person Payments:<\/strong> Pay at the <strong>Civic Center, 350 Kimbark St.<\/strong><\/li><li><strong>Bill Pay: <\/strong>Setup payments through your bank.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1922\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1922\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Can I add a payment method over the phone? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1922\" class=\"elementor-element elementor-element-85d9241 e-con-full e-flex e-con e-child\" data-id=\"85d9241\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b99260 elementor-widget elementor-widget-text-editor\" data-id=\"7b99260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Bank Account Payments:<\/strong> Yes. Call <strong>303-774-4494<\/strong> (option 1 for residential, option 4 for commercial) to add a bank account. You can also manage your payment method online at <strong><a class=\"ql-link\" href=\"https:\/\/mynextlight.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">mynextlight.com<\/a><\/strong>.<\/li><li><strong>Credit Card Payments:<\/strong> Credit cards cannot be added over the phone. Please log in at <strong><a class=\"ql-link\" href=\"https:\/\/mynextlight.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">mynextlight.com<\/a><\/strong> to use a credit card.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1923\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1923\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What happens if I\u2019m late on a payment? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1923\" class=\"elementor-element elementor-element-179671c e-con-full e-flex e-con e-child\" data-id=\"179671c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bffd554 elementor-widget elementor-widget-text-editor\" data-id=\"bffd554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-a5699083-5d9c-40aa-8ffe-a3842a6d0804\">NextLight follows a step-by-step process to help you avoid service interruptions:<\/div><ul><li><strong>First Late Notice:<\/strong> Sent via text or email if you\u2019ve opted in; reminds you that your payment is past due.<\/li><li><strong>Second Late Notice:<\/strong> Final warning before service is affected.<\/li><li><strong>Service Interruption:<\/strong> Service is limited until the balance is paid.<\/li><li><strong>Full Disconnection:<\/strong> Continued non-payment results in full disconnection. Reconnection may require paying past-due balances and fees.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1924\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1924\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> My bill is too high. Is there any way I can lower it? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1924\" class=\"elementor-element elementor-element-1851062 e-con-full e-flex e-con e-child\" data-id=\"1851062\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93e6718 elementor-widget elementor-widget-text-editor\" data-id=\"93e6718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\">Yes, there are options to help reduce your bill:<\/div><ol><li><strong>Explore Other Service Plans:<\/strong> Contact Customer Service to review your current plan and see if a more affordable option fits your needs.<\/li><li><strong>Internet Assistance Program:<\/strong> Qualifying customers can receive discounted service through NextLight\u2019s Internet Assistance Program.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1925\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1925\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> I had autopay set up, but I\u2019m still getting late notices. What happened? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1925\" class=\"elementor-element elementor-element-c7b432b e-flex e-con-boxed e-con e-child\" data-id=\"c7b432b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-061a8a0 elementor-widget elementor-widget-text-editor\" data-id=\"061a8a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\">This usually means your payment did not process successfully. Common reasons include:<\/div><ul><li>Your credit or debit card has expired<\/li><li>Your bank account information has changed<\/li><li>Insufficient funds or a temporary issue with the payment method<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-37077d48-b303-4404-b8cf-29d1042347dd\"><strong>How to fix it:<\/strong><\/div><ol><li>Log in to the customer portal to pay your current balance manually.<\/li><li>Update your payment method to ensure future autopay transactions are successful.<\/li><\/ol><div class=\"ql-block\" data-block-id=\"block-caefac2c-f9ad-4c89-872a-892726332541\">If you need assistance, our Customer Service team is happy to help.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1926\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1926\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> I had a promo for a free month, but there are still charges. What happened? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1926\" class=\"elementor-element elementor-element-614a220 e-flex e-con-boxed e-con e-child\" data-id=\"614a220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecb4e92 elementor-widget elementor-widget-text-editor\" data-id=\"ecb4e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">NextLight\u2019s promotional \u201cfree month\u201d covers 30 days of service, which can start at any point in your billing cycle.<\/div><div class=\"ql-block\" data-block-id=\"block-b49d75ff-4098-4a5e-aea7-6e69b7c5d0e5\">Your bill may include a combination of:<\/div><ul><li>Prorated charges for days of service before the promo began<\/li><li>A 30-day credit covering the promotional period<\/li><li>Regular charges for equipment, taxes, or services not included in the promotion<\/li><\/ul><div class=\"ql-block\" data-block-id=\"block-6e7a3cd7-7cd4-471e-9216-b714b92c67f0\">This can result in both charges and credits appearing on the same bill. If anything looks incorrect, Customer Service can review your bill.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1927\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1927\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> When is my internet bill due? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1927\" class=\"elementor-element elementor-element-9de5604 e-flex e-con-boxed e-con e-child\" data-id=\"9de5604\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e67497a elementor-widget elementor-widget-text-editor\" data-id=\"e67497a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">Your bill\u2019s due date depends on your account\u2019s billing cycle and will be listed on your statement.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1928\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1928\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Can I change my billing due date? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1928\" class=\"elementor-element elementor-element-30728a1 e-flex e-con-boxed e-con e-child\" data-id=\"30728a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b405640 elementor-widget elementor-widget-text-editor\" data-id=\"b405640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">Changing your billing due date may be possible. Contact a Customer Service Representative to discuss your options.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1929\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1929\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Do you give a discount for autopay? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1929\" class=\"elementor-element elementor-element-7e62e53 e-flex e-con-boxed e-con e-child\" data-id=\"7e62e53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab1f1ea elementor-widget elementor-widget-text-editor\" data-id=\"ab1f1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\"><div class=\"ql-block\" data-block-id=\"block-bc8d3e1a-a3a7-4433-9110-9ec23c671f96\">While we don\u2019t offer an autopay discount currently, setting up autopay can help ensure your payments are made on time.<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19210\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19210\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Can I make a partial payment or set up a PTP (Promise to Pay)? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19210\" class=\"elementor-element elementor-element-c461a29 e-flex e-con-boxed e-con e-child\" data-id=\"c461a29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea72104 elementor-widget elementor-widget-text-editor\" data-id=\"ea72104\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\"><div class=\"ql-block\" data-block-id=\"block-bc8d3e1a-a3a7-4433-9110-9ec23c671f96\">Yes. Partial payments or Promise to Pay (PTP) can be arranged. Please note:<\/div><ul><li>The <strong>PTP option is limited to one per quarter<\/strong>.<\/li><li>Payment is expected by the <strong>original due date<\/strong> or the <strong>agreed-upon PTP date<\/strong>.<\/li><\/ul><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19211\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19211\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Why am I being charged for equipment I returned? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19211\" class=\"elementor-element elementor-element-72f8c69 e-flex e-con-boxed e-con e-child\" data-id=\"72f8c69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e94ff90 elementor-widget elementor-widget-text-editor\" data-id=\"e94ff90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">Equipment charges appear on deactivated accounts until a return is completed. After we receive your equipment within the 7-day period and verify its condition, the fee is cleared, and a refund is issued if applicable.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19212\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19212\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Do you have late fees? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19212\" class=\"elementor-element elementor-element-8b5fdcf e-flex e-con-boxed e-con e-child\" data-id=\"8b5fdcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b92043d elementor-widget elementor-widget-text-editor\" data-id=\"b92043d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">NextLight does not charge late fees. However, if payment is not received, service may be interrupted.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19213\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19213\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Can I get a refund or credit for outages? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19213\" class=\"elementor-element elementor-element-7dbe9df e-flex e-con-boxed e-con e-child\" data-id=\"7dbe9df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-660dc13 elementor-widget elementor-widget-text-editor\" data-id=\"660dc13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">NextLight does not issue credits or refunds for service outages.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19214\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19214\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Why can\u2019t we take a credit card number over the phone? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19214\" class=\"elementor-element elementor-element-0459bd2 e-flex e-con-boxed e-con e-child\" data-id=\"0459bd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f43daf3 elementor-widget elementor-widget-text-editor\" data-id=\"f43daf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">NextLight does not accept credit card payments over the phone to protect your payment information and keep it secure.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19215\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"16\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19215\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Why was I disconnected? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"lni lni-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"lni lni-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19215\" class=\"elementor-element elementor-element-537c322 e-flex e-con-boxed e-con e-child\" data-id=\"537c322\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-250c24d elementor-widget elementor-widget-text-editor\" data-id=\"250c24d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-544d4f54-c4c3-4337-8c98-6b283c5c47af\"><div class=\"ql-block\" data-block-id=\"block-dafbf093-8964-49cd-9794-7b1f445dac7c\"><div class=\"ql-block\" data-block-id=\"block-d7ef06ca-85cc-46c1-a6b2-d2aa411012ac\">Service disconnections occur when payments are not received by the due date.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd2ea98 elementor-widget elementor-widget-astra_child_nextlight_divider\" data-id=\"dd2ea98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"astra_child_nextlight_divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"nl-divider-wrapper\" style=\"width: 80%; margin-left: auto; margin-right: auto;\">\n\t\t\t<div class=\"nl-divider-clip\" id=\"nl-divider-dd2ea98\">\n\t\t\t\t<svg class=\"nl-divider-svg\" width=\"1924\" height=\"12\" viewBox=\"0 0 1924 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"color: #3ECEBA;\">\n\t\t\t\t\t<path d=\"M1458 4.41052e-05C1468.78 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4.41052e-05Z\" fill=\"currentColor\"\/>\n\t\t\t\t<\/svg>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3646c716 e-flex e-con-boxed e-con e-parent\" data-id=\"3646c716\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-673896b3 elementor-widget elementor-widget-astra_child_support_hub_grid\" data-id=\"673896b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"astra_child_support_hub_grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"nl-support-hub-grid\" data-widget-id=\"673896b3\" data-category=\"account-billing\" data-category-name=\"Account &amp; Billing\" data-featured-only=\"no\">\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"nl-support-hub-filters\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"nl-support-hub-type-filter\">\n\t\t\t\t\t\t\t<label class=\"nl-filter-label-desktop\">Filter:<\/label>\n\t\t\t\t\t\t\t<div class=\"nl-filter-buttons-desktop\">\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"nl-filter-btn active\" data-type=\"all\">All<\/button>\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"nl-filter-btn\" data-type=\"link\">External Link<\/button>\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"nl-filter-btn\" data-type=\"post\">Support Article<\/button>\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"nl-filter-btn\" data-type=\"pdf\">PDF<\/button>\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"nl-filter-btn\" data-type=\"video\">Video<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<select class=\"nl-filter-select-mobile\">\n\t\t\t\t\t\t\t\t<option value=\"all\">All<\/option>\n\t\t\t\t\t\t\t\t<option value=\"link\">External Link<\/option>\n\t\t\t\t\t\t\t\t<option value=\"post\">Support Article<\/option>\n\t\t\t\t\t\t\t\t<option value=\"pdf\">PDF<\/option>\n\t\t\t\t\t\t\t\t<option value=\"video\">Video<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"nl-support-hub-grid-container\" data-widget-id=\"673896b3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n<a href=\"https:\/\/mybroadbandaccount.com\/LPCNextLight\/\" \n   class=\"resource-card\" \n   data-type=\"link\" \n   data-post-id=\"107\"\n   target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\t<span class=\"featured-badge\" aria-label=\"Featured Resource\">\n\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12 3.75C12.2163 3.75 12.4221 3.84339 12.5645 4.00621L16.7116 8.74719L20.775 5.42099C21.0116 5.22731 21.342 5.19665 21.6102 5.3435C21.8784 5.49035 22.0306 5.78531 21.9949 6.08898L20.6507 17.5129C20.5174 18.646 19.5571 19.5 18.4162 19.5H5.58388C4.44295 19.5 3.48261 18.646 3.34929 17.5129L2.00516 6.08898C1.96943 5.78531 2.12162 5.49035 2.38981 5.3435C2.658 5.19665 2.98849 5.22731 3.22509 5.42099L7.28842 8.74719L11.4355 4.00621C11.5779 3.84339 11.7837 3.75 12 3.75ZM12 5.63914L7.93953 10.2811C7.6731 10.5857 7.21308 10.624 6.89995 10.3677L3.71188 7.75795L4.46183 14.1319H19.5382L20.2882 7.75795L17.1001 10.3677C16.787 10.624 16.3269 10.5857 16.0605 10.2811L12 5.63914ZM19.3617 15.6319H4.63832L4.83902 17.3376C4.88346 17.7153 5.20357 18 5.58388 18H18.4162C18.7965 18 19.1166 17.7153 19.161 17.3376L19.3617 15.6319Z\" fill=\"#002c51\"\/><\/svg> Featured\t\t<\/span>\n\t\n\t<div class=\"resource-icon\">\n\t\t<i class=\"lni lni-link-2-angular-right\"><\/i>\t<\/div>\n\n\t<h3 class=\"resource-title\">My Account Login<\/h3>\n\n\t\t\t<p class=\"resource-description\">Access your account to view bills and manage services.<\/p>\n\t\n\t<span class=\"resource-button\">\n\t\t<span>Visit<\/span>\n\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.5 14.25V6C1.5 5.40326 1.73722 4.83114 2.15918 4.40918C2.58114 3.98722 3.15326 3.75 3.75 3.75H8.25C8.66421 3.75 9 4.08579 9 4.5C9 4.91421 8.66421 5.25 8.25 5.25H3.75C3.55109 5.25 3.36038 5.32907 3.21973 5.46973C3.07907 5.61038 3 5.80109 3 6V14.25C3 14.4489 3.07907 14.6396 3.21973 14.7803C3.36038 14.9209 3.55109 15 3.75 15H12C12.1989 15 12.3896 14.9209 12.5303 14.7803C12.6709 14.6396 12.75 14.4489 12.75 14.25V9.75C12.75 9.33579 13.0858 9 13.5 9C13.9142 9 14.25 9.33579 14.25 9.75V14.25C14.25 14.8467 14.0128 15.4189 13.5908 15.8408C13.1689 16.2628 12.5967 16.5 12 16.5H3.75C3.15326 16.5 2.58114 16.2628 2.15918 15.8408C1.73722 15.4189 1.5 14.8467 1.5 14.25ZM16.5 6.75C16.5 7.16421 16.1642 7.5 15.75 7.5C15.3358 7.5 15 7.16421 15 6.75V4.06055L8.03027 11.0303C7.73738 11.3232 7.26262 11.3232 6.96973 11.0303C6.67683 10.7374 6.67683 10.2626 6.96973 9.96973L13.9395 3H11.25C10.8358 3 10.5 2.66421 10.5 2.25C10.5 1.83579 10.8358 1.5 11.25 1.5H15.75C16.1642 1.5 16.5 1.83579 16.5 2.25V6.75Z\" fill=\"currentColor\"\/>\n<\/svg>\t<\/span>\n<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\n<a href=\"https:\/\/mynextlight.com\/es\/support-resource\/automatic-bill-pay-setup\/\" \n   class=\"resource-card\" \n   data-type=\"post\" \n   data-post-id=\"226\"\n   >\n\t\n\t<div class=\"resource-icon\">\n\t\t<i class=\"lni lni-notebook-1\"><\/i>\t<\/div>\n\n\t<h3 class=\"resource-title\">Automatic Bill Pay Setup<\/h3>\n\n\t\t\t<p class=\"resource-description\">Learn how to set up automatic payments for your NextLight service.<\/p>\n\t\n\t<span class=\"resource-button\">\n\t\t<span>Read More<\/span>\n\t\t<i class=\"lni lni-arrow-right\"><\/i>\t<\/span>\n<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\n<a href=\"https:\/\/mynextlight.com\/es\/support-resource\/how-to-read-your-bill\/\" \n   class=\"resource-card\" \n   data-type=\"post\" \n   data-post-id=\"227\"\n   >\n\t\n\t<div class=\"resource-icon\">\n\t\t<i class=\"lni lni-notebook-1\"><\/i>\t<\/div>\n\n\t<h3 class=\"resource-title\">How to Read Your Bill<\/h3>\n\n\t\t\t<p class=\"resource-description\">Understand your NextLight invoice with our detailed breakdown.<\/p>\n\t\n\t<span class=\"resource-button\">\n\t\t<span>Read More<\/span>\n\t\t<i class=\"lni lni-arrow-right\"><\/i>\t<\/span>\n<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\n<a href=\"https:\/\/longmont.user.alianza.com\/login\" \n   class=\"resource-card\" \n   data-type=\"link\" \n   data-post-id=\"2737\"\n   target=\"_blank\" rel=\"noopener noreferrer\">\n\t\n\t<div class=\"resource-icon\">\n\t\t<i class=\"lni lni-link-2-angular-right\"><\/i>\t<\/div>\n\n\t<h3 class=\"resource-title\">Residential Phone Account Login<\/h3>\n\n\t\t\t<p class=\"resource-description\">Log in to Alianza to manage your Residential Phone Account<\/p>\n\t\n\t<span class=\"resource-button\">\n\t\t<span>Visit<\/span>\n\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.5 14.25V6C1.5 5.40326 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|| \"\";\n\t\t\t\tvar featuredOnly = $widget.data(\"featured-only\") === \"yes\";\n\t\t\t\t\/\/ Use category (slug) for filtering; AJAX expects slug when filtering by one category\n\t\t\t\tvar searchValue = searchTerm ? searchTerm.trim() : \"\";\n\t\t\t\tvar typeValue = resourceType === \"all\" ? \"\" : resourceType;\n\n\t\t\t\t$.ajax({\n\t\t\t\t\turl: \"https:\/\/mynextlight.com\/wp-admin\/admin-ajax.php\",\n\t\t\t\t\ttype: \"POST\",\n\t\t\t\t\tdata: {\n\t\t\t\t\t\taction: \"search_support_resources\",\n\t\t\t\t\t\tnonce: \"26fc6d04e1\",\n\t\t\t\t\t\tsearch: searchValue,\n\t\t\t\t\t\ttype: typeValue,\n\t\t\t\t\t\tcategory: categorySlug,\n\t\t\t\t\t\tcategories: [],\n\t\t\t\t\t\tfeatured_only: featuredOnly ? 1 : 0,\n\t\t\t\t\t\twidget_id: widgetId\n\t\t\t\t\t},\n\t\t\t\t\tsuccess: function(response) {\n\t\t\t\t\t\tif (response.success && response.data) {\n\t\t\t\t\t\t\trenderResults(response.data, widgetId, typeValue);\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\/\/ If no response or error, 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{\n\t\t\t\t\t\t\t$container.append(\"<p class=\\\"nl-support-hub-no-results\\\">No resources found.<\/p>\");\n\t\t\t\t\t\t}\n\t\t\t\t\t}, 250);\n\t\t\t\t\treturn;\n\t\t\t\t}\n\n\t\t\t\t\/\/ Get IDs from results - backend already filtered by search and type\n\t\t\t\tvar resultIds = $.map(results, function(result) {\n\t\t\t\t\treturn result.id.toString();\n\t\t\t\t});\n\n\t\t\t\t\/\/ Show\/hide cards based on results (backend already applied search + filter)\n\t\t\t\t$allCards.each(function() {\n\t\t\t\t\tvar $card = $(this);\n\t\t\t\t\tvar cardId = $card.data(\"post-id\");\n\t\t\t\t\t\n\t\t\t\t\tif ($.inArray(cardId.toString(), resultIds) >= 0) {\n\t\t\t\t\t\t$card.fadeIn(200);\n\t\t\t\t\t} else {\n\t\t\t\t\t\t$card.fadeOut(200);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t}\n\t\t})(jQuery);\n\t\t<\/script>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f17cdd8 e-flex e-con-boxed e-con e-parent\" data-id=\"5f17cdd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-14b7254c e-con-full e-flex e-con e-child\" data-id=\"14b7254c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b0cbb6e elementor-widget elementor-widget-heading\" data-id=\"1b0cbb6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need Technical Support?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b82663a e-con-full e-flex e-con e-child\" data-id=\"3b82663a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2c9786 elementor-widget elementor-widget-astra_child_nextlight_button\" data-id=\"4d2c9786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"astra_child_nextlight_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<a \n\t\t\tclass=\"nl-button nl-button-large nl-button-tertiary\"\n\t\t\thref=\"tel:3037744494\"\t\t\t\t\t\t>\n\t\t\t<span class=\"nl-button-text\">Call: (303) 774-4494<\/span>\n\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-371f77f elementor-widget elementor-widget-astra_child_nextlight_button\" data-id=\"371f77f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"astra_child_nextlight_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<a \n\t\t\tclass=\"nl-button nl-button-large nl-button-primary\"\n\t\t\thref=\"mailto:support@mynextlight.com\"\t\t\t\t\t\t>\n\t\t\t<span class=\"nl-button-text\">Email: Support@mynextlight.com<\/span>\n\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Hub: Account &amp; Billing Manage your account, payments, and billing information. Billing FAQs How to Understand Prorated Billing Prorated [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2067,"parent":55,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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